24.08.2024 Kharkov
Individual entrepreneur: Danyuk Valery Anatolyevich
RNOKPP 2806513011
account No. UA373005280000026000701358150 at OTP Bank JSC
61183, Ukraine, Kharkov, Natalia Uzhviy st. 64-72

Owner's contact email: wpvaleriy@gmail.com

Before purchasing artificial intelligence website integration services, please read the Terms of Use (“Terms”) carefully and  Privacy Policy. Your purchase of services implies that you have read and agreed to our Terms. You agree to provide accurate information when creating accounts on 1001site.com

Technical support

1001site.com provides support only to existing, valid customers of services via chats, tickets or calls in messengers. Support agents may ask you and an email address confirming payment. If payment has not been made, support is provided at the discretion of the support agent. Our company is aimed at professional and polite customer service. Both parties must adhere to the bilateral norms and requirements set out in our policies. We are committed to responding in a timely manner to resolve customer issues as quickly as possible in accordance with our published policies and terms of service. Do not use offensive, offensive, abusive, offensive, aggressive or offensive language when communicating with a support agent. In case of violation of this condition, the support agent must warn the client about unacceptable behavior and close the chat, ticket or call if nothing changes.

You can  ask for support in the following cases:

• There were problems with services purchased on the site https://1001site.pro/.
• Difficulties with product functionality
• Pre-sale questions before purchasing

Before contacting support, please check our troubleshooting articles, knowledge base, YouTube video tutorials.

We integrate you with themes and templates with an emphasis on adaptability and visual programming. Templates with good reviews and active developer support, well documented. This will help you avoid problems in the future. The themes presented on the site have been tested for error-free integration with each other.

To speed up the processing of a ticket or chat issue, please consider providing  the following information in a personal ticket or chat:

• website address (URL)
• Administrator login credentials (username and password)
• FTP access (phpMyAdmin, cPanel, etc.)
• permission to activate/deactivate your plugins and switch themes
• link to the page where the problem occurred
• a detailed description of the problem, as well as screenshots demonstrating it.

Support for privacy issues

Support agents may request website credentials to resolve or verify any issues you may be experiencing. We recommend that you always share only staging websites and change your login details once your request has been resolved. Before contacting support agents, you are required to make a backup of your WordPress website so that you can revert to a tested and secure version if something goes wrong.

Policy for supporting third party topics

Support services do not apply to products supplied by third-party themes. We are not responsible for the functionality of the site if changes have been made or additional plugins have been installed. Due to non-commercial partnerships with theme developers, some of these themes may include third-party plugins. In case of problems with plugin updates, please first contact the support service of the AI plugin developer. Notifications about new versions and automatic updates always appear in the WordPress dashboard. We do not provide updated versions of plugins to customers or install them on their sites directly, since these plugins are included in themes. The theme key is provided to you upon request within 15 days of payment. If a separate request is not made within 15 days of payment, the key is not provided. Plugin key on https://aiseoautooptimize.pro/ai-content-wizard/ is linked to your account and is valid for 1 year. The support team strictly follows this policy. If there are any problems with the site's functionality within 6 months, we will restore the site to its original working state at the time of sale free of charge. Please note that we are not the developers of the above-mentioned products, so we cannot provide technical support for additional configuration.

Additional costs:

To test the functionality of artificial intelligence or set up additional automation, you must provide working API keys from neural networks, accounts - required for the normal operation of plugins.

Return and warranty

Due to the specificity of the service purchase process, we strongly recommend that you familiarize yourself with the system requirements and consult with our manager before purchasing.

After purchasing a software license for your site, a unique license key is issued for the user data, the return of which is impossible. From the moment of activation of the license or license key, the product is considered used and now its return is impossible. Provided that the license key has not been activated, it is possible to initiate the return process, according to the rules of the manufacturer. In other cases, our company does not guarantee the success of the return.

We provide a 6-month guarantee for our work, from the moment of payment - during this time we undertake to restore the functionality of the site to its original state. (A clean backup copy is downloaded).

Sincerely, Valery Danyuk